Description

Growth in private duty home care is often viewed as a referral problem, but for many agencies the real challenge is operational readiness. As referral volume increases, organizations without standardized workflows can quickly experience strain. This webinar will explore why more referrals alone are not enough to drive sustainable growth and how leading agencies are aligning operations, people, technology, and performance visibility to scale more effectively. Attendees will learn how to identify operational bottlenecks, improve conversion and retention processes, and create the infrastructure needed to support long-term, profitable growth.

Learning Outcomes

1. Identify the operational gaps and workflow inefficiencies that commonly limit sustainable growth in private duty agencies, including intake, staffing, scheduling, and referral management. 

2. Understand how to align people, processes, technology, and performance metrics to improve referral conversion, operational visibility, and long-term scalability. 

Faculty

Jordan Kandt | VP of Strategic Initiatives | Momentum 

Jordan Kandt leads strategic initiatives, go-to-market planning, and advisory engagements across Momentum Healthcare & Technology Consulting. She helps healthcare and technology organizations clarify priorities, align teams, and turn fragmented efforts into cohesive growth engines. Jordan partners with executive teams to bridge strategy and execution, driving operational alignment and sustainable expansion.