Member FAQs

The Alliance website URL is: AllianceForCareAtHome.org. You can access the website from any browser on your computer, laptop, or mobile device. Some parts of the website are available to the public and some are member-protected, requiring you to log in to your member portal.  

To access members-only resources, news, and assets, log in to the Alliance website by clicking the “Member Login” button in the upper right corner. Once you are logged in, access the member portal through the same button. Your existing member credentials will work for the new website.

If you’ve forgot your password or need to reset it, click “Member Login” and then “Click here to reset your password” underneath the “Forgot your password?” header. 

If you still need help logging in, please email membership@allianceforcareathome.org.

In addition to granting you access to a wide variety of members-only resources, the Member Portal is your new customized home for content that best meets your needs. Access the Member Portal by clicking “My Member Portal” in the upper right corner once you are logged in. Your Member Portal landing page is customized to your communication preferences, job function, and more.

To manage your communication preferences, log in to your member account, click “My Member Portal” in the upper right corner and then click on the “Alliance Member Profile” button. Communication Preferences will be available through the menu on the left side of your profile page.

Here’s an overview of some of the new and improved features: 

• Improved Navigation: With a streamlined, intuitive navigation system, it’s now faster and easier to find exactly what you’re looking for. 

• Enhanced Accessibility & Search/Sorting: Access critical resources with ease through an enhanced search function and new features designed for the way you work.   

• Exclusive Members-Only Tools: Gain competitive advantage through members-only resources that streamline operations and improve care delivery.  Our resource library will continue to expand following the site launch, but all the essential tools are ready for you. 

• Personalized Experience: Your customized Member Portal dashboard delivers relevant content based on you and your organization’s specific needs and interests.   

• Community Connection: Engage directly with peers through enhanced networking features and collaborative forums on My Alliance.   

• Modern Design: Our website has been redesigned with a clean, visually appealing layout to enhance your browsing experience. 

• Mobile Optimized: Whether you’re at home, at the office, or on the go, our site is now fully responsive and looks great on any device. 

Yes, our mobile-optimized site supports you whether you’re at home, in the office, or on the go! The website is fully responsive and works on any device.

There are multiple ways to access member resources on the new Alliance website depending upon how you like to work. 

1. The first way to access resources is by clicking on the “Resources” in the main navigation and filtering your search by service line, primary topic, or a keyword. 
2. You can also access advocacy or education-specific resources through those buttons on the main navigation.
3. If you’re looking to sort through resources by service line, use the “Provider Type” navigation button to view top Alliance resources presorted by home health care, hospice care, palliative care, home care, and Medicaid HCBS. 

The member perspective was central to the new site’s development. In addition to incorporating feedback collected on each legacy site’s strengths and weaknesses, a small workgroup of members met to assess various organizational and navigational considerations. Further, a larger group of members conducted pre-launch site testing to ensure an optimized, intuitive user experience. 

Please share your feedback at marketing@allianceforcareathome.org.

Yes! Reach out to any member of the Alliance team or email marketing@allianceforcareathome.org as needed for support. Membership Orientation will also include a brief website use review. Keep checking the ‘Help & Support’ section of the website for any updates.

We welcome your thoughts! Please send your feedback to marketing@allianceforcareathome.org. Your input helps us continue to improve the site experience for all members.